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Student Welcome Officer (Nights)

West Dean College | West Sussex | Permanent | £26,732.16 per annum

About the Role

We’re looking for a confident, friendly and dependable Student Welcome Officer to join our team and become an important part of life at West Dean.

Working from 8pm to 8am, you’ll be the person students, guests and visitors can turn to during the night. You’ll provide a warm welcome, answer questions, respond to requests and make sure everyone feels safe, comfortable and well looked after.

Key Responsibilities

This is much more than a reception role.

You’ll take responsibility for the College overnight, carrying out regular security checks and patrols, monitoring access, responding to alarms and dealing with emergencies when they arise. You’ll identify and report hazards and maintenance issues, maintain accurate records and provide a thorough handover to the next shift.

You’ll also answer calls, manage keys and visitor access, support students and guests with their needs and work closely with colleagues across Campus Services to maintain a safe, welcoming and positive environment.

About You

We’re looking for someone who is naturally welcoming and enjoys helping people.

You’ll have excellent communication and customer service skills, with the confidence to remain calm and professional when situations become challenging. You’ll be organised, observant and reliable, with the ability to work independently and make sensible decisions when needed.

Experience in customer service, hospitality, visitor attractions, heritage or education would be an advantage. An SIA licence is desirable, but your attitude, judgement and commitment to excellent service are what matter most.

About West Dean

West Dean is a unique place to work, combining education, hospitality, heritage, gardens, arts, design, craft and conservation.

Our Sussex campus is set within the beautiful West Dean Estate in the South Downs National Park, creating a distinctive environment for our students, guests, visitors and colleagues.

As a Student Welcome Officer, you’ll play an important role in looking after this special place and the people within it.

Working Pattern and Salary

This is a permanent position with an average of 42 hours per week, working a 5 nights on / 5 nights off pattern.

Shifts are 12 hours, from 20:00 to 08:00, with some flexibility required to provide cover.

Salary: £26,732.16 per annum.

Benefits

33 days’ holiday, including bank holidays

Generous contributory pension scheme

Employee Assistance Programme

Mental Health First Aiders

Cycle to work scheme

Free entry to West Dean Gardens

Free and discounted places on West Dean short courses

Free use of campus facilities, including the swimming pool, library and tennis courts

Subsidised bed and breakfast rates at the Sussex campus

Free meal on duty

Paid breaks

Why Join Us?

This is an opportunity to work somewhere genuinely different.

If you take pride in looking after people, enjoy responsibility and would like to be part of a unique community surrounded by the South Downs, we’d love to hear from you.

Apply Now

If you’re ready to bring your experience, personality and professionalism to West Dean, we’d love to hear from you.

Apply via the West Dean Careers site.

West Dean College is committed to diversity, inclusion and being a representative employer. We warmly encourage applications from suitably qualified candidates from all backgrounds.