Looking for Part Time Customer Service Advisor role? Something to fit in with parenting or studies?

Due to expansion a local organisation is looking for 3 afternoon (2-6pm) Customer Service Advisors to provide telephone support to internal and external clients.

What will you be doing?

• Answer calls and emails to clients, providing customer support to client enquiries, problems and requests.
• Log all calls onto the in-house CRM
• Guide clients through systems and processes
• Advise clients as to services and deal with any queries
• Resolve any issues or problems
• Escalate any issues to senior management where required

What do you need?

• Passionate about providing first class customer service
• Excellent telephone skills and professional communication
• Active listening skills
• Attention to detail.
• MSOffice and previous CRM / database experience

What's on offer?

• Hours of Work: 2.00pm – 6.00pm (Monday-Friday)
• Salary of up to £18,000 pro rata (£9500 for 4 hours per day)
• Good opportunity to develop long term career
• Working in a vibrant, expanding, forward-thinking company
• Modern offices
• 22 days holiday, increasing 1 day per year to a max of 25 days
• Pension scheme
• SimplyHealth or Perkbox membership after probation
• Car Sharing Incentive Scheme
• Cycle to Work Scheme
• Childcare Voucher Scheme
• Support with professional studies