Parlez vous francais?

Avez-vous de l'expérience dans la fourniture de soutien technologique?

OK that's about all the French I can remember from school – but if you speak fluent French and have a background in Technology Support, IT Helpdesk then this role might be for you, if you live close to Guildford, Surrey.

What does the role involve?

• Providing support to international clients (B2B) from French speaking countries on a bespoke software package
• Also providing support to English speaker customers
• Dealing with queries from clients using the program (typically: maintenance and set up of software, how it interfaces with other programs that the client might be using, back-ups)
• Creating bespoke reports using SQL query language and Report Builder
• Writing and maintaining bespoke XML jobs
• Providing demonstrations on key product features to potential clients
• Attending tradeshows and conferences
• Plus you'll occasionally get to travel to French speaking countries to provide on-site support!

What do you need?

• Obviously better French than mine!
• Good English skills, to enable you to translate what the French speaking customer is saying and describe the issues to English speaking Developers.
• Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge
• Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems.
• Strong Customer service skills and ability to resolve queries
• Team player

What's on offer?

• Starting salary of £25,500 - £28,000 dep. exp.
• Opportunity to progress your skills and experience
• 24 days holiday + bank holidays
• Private Healthcare
• Pension Scheme
• Parking
• Friendly, casual dress environment, where everyone is recognised for their efforts
• Team social events
• Hours 9-6 Mon-Fri 1 hour lunch