Do you have some experience in providing first line support? Missed out on a degree but want to pursue a career in technology with the opportunity to progress, learn and possibly take qualifications in the future?

An expanding multi-award-winning company is seeking an additional First Line Support Engineer to join their team.

What will you be doing?

• Logging incoming calls and emails and first-fix; escalation
• Setting up new systems, laptop builds and induction
• Active Directory administration (creating and managing users, groups and permissions)
• Office 365 / Exchange On-line administration
• Basic network administration and troubleshooting
• End user OS patch management
• Administration of anti-virus/malware systems
• Administration of laptop backup system

What will you be doing?

• Some first line IT support experience
• Supporting Windows and Mac desktop operating systems (Linux experience a distinct advantage) Demonstrable understanding of networking fundamentals (i.e. TCP/IP, DHCP, VPN, Switches)
• Strong communication and troubleshooting skills
• Desire to continuously enhance knowledge

What's on offer?

• Salary: up to £21,000
• Fantastic training, opportunity to take qualifications and progress
• Discretionary Bonus
• Flexitime
• 25 days holiday + BH
• Pension
• Healthcare
• Dental insurance
• Life insurance
• Critical Illness
• Cycle 2 work scheme
• Childcare Vouchers
• Laptop + other technical gadgets, tech fund
• Casual Dress
• Shuttle Bus for non-drivers
• Parking