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1st Line Support - CRM

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First 4 Personnel (& Temp) Ltd


£24000 per annum + Benefits

Full Time

1st Line Support - CRM
Upto £24,000 plus parking, healthcare, pension, childcare vouchers, team incentives

Hours: 8.30am – 5.30pm with 1 hour for lunch (Mon-Thurs) and 8.30am – 5.00pm with 30 minutes for lunch (Fri)

A specialist group of companies, providing a unique service's. They recognise that their success as a Group is shaped by the success of their people, they believe in developing their employees – aiming to create opportunities and careers rather than jobs.
The business is dynamic and fast paced, constantly evolving to ensure they always remain compliant with current and planned legislation; innovative leadership team continually improving positions as a high performing organisation.

Acting as the key point of contact for internal queries and ensuring both new development and ongoing maintenance of the system.

·General day-to-day management of the internal management system, involving close liaison with the external provider, internal users and the company's Management team
·Respond to first-lines queries from internal staff regarding issues with the system, providing bug fixes where possible or escalating to the external provider where necessary
·Work closely with Management team regarding new development requirements for the system, creating technical specifications for the external provider and project managing the development through to completion
·Create bespoke management reports when requested using SQL and Crystal Reporting
·Formulate, suggest and implement improved operational processes and procedures in
·Prepare and deliver training documentation for the system where necessary
·Provide additional administrative support to aid the daily business operations

Skills, Knowledge & Experience
·Experience of administering a Loan Management/CRM software
·Experience of working in a support helpdesk or first line support environment
·Excellent communication skills
·Ability to understand business needs and provide solutions
·Proven ability to work equally well alone or in a team
·Good prioritisation, administration and time-management skills
·Strong self-motivation and drive to meet KPIs and targets

·Proficient in the use of SQL Reporting or Crystal Reporting
·HTML or CSS coding experience would be advantageous
·Experience of working with Umbraco open source website CMS